Returns & Exchanges

We want you to feel comfortable and confident in your DUER gear. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of your delivery date.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Place your unwashed and unworn items with original tags attached into the original shipping mailer or a secure box of your choice.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the shipment is inspected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing